Refund and Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist with returns and refunds under the following terms.
1. Return Eligibility
Items are eligible for return if they meet the following criteria:
- The item is in unused and unopened condition.
- The return request is made within 30 days of the delivery date.
- The item is not a final sale or marked as non-returnable (e.g., custom-made items).
2. Return Process
To initiate a return, please contact our customer service team at [[email protected]]. You will be provided with a return authorization number and return instructions.
3. Refund Processing
Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be issued to the original payment method within 7-10 business days.
4. Shipping Costs
Customers are responsible for return shipping costs, except in the case of defective or damaged items. We recommend using a trackable shipping service to ensure the return is received.